Subscription Terms & Conditions

 

 

This Subscription Agreement (this “Agreement”) contains terms and conditions that govern your use of this service (“Loglens”), and is a contract between Loglens Insights PVT Ltd., a company incorporated in India, and you or the entity or organization that you represent.

If you are an individual using “Loglens” for your own purposes: (1) all references to “Customer” are to you and (2) you represent and warrant that you are at least 18 years of age, or have otherwise reached the age of “majority” where you reside, and that you have the right, power and authority to enter into this Agreement.

If you are using “Loglens” on behalf of an entity or organization that you represent: (1) all references to “Customer” are to that entity or organization and (2) you represent and warrant that you are at least 18 years of age, or have otherwise reached the age of “majority” where you reside, and that you have the right, power and authority to enter into this Agreement on behalf of Customer.

This Agreement becomes binding and effective on Customer upon the earliest of: (1) when you access or use “Loglens”, (2) when you click an “I Accept,” “Sign up” or similar button or check box referencing this Agreement, or (3) when you enter an order (as defined below) with Loglens Insights Pvt Ltd.

1. Access and Use.

• 1.1. Subject to the applicable Order and this Agreement, Loglens Insights Pvt Ltd hereby grants to Customer the right to access Loglens for internal use only.
• Customer will be able to use Loglens by establishing other connections to one or more Customer Components (each, a “Connection”). By implementing a Connection to a Customer Component, Customer hereby grants to Loglens the right, and is expressly instructing Loglens, to access and interoperate with that Customer Component during the Term in order to provide
  and support the Loglens Services. Customer is responsible for complying with all applicable third-party terms, policies and licenses governing its access and use of Customer Components and associated data (collectively, “Third-Party Terms”).
• 1.2. Through Customer’s configuration and use of “Connection” and Loglens, Customer has control over the types and amounts of data from Customer’s Environment that are submitted for Processing by the Services (collectively, “Customer Data”). By submitting Customer Data to Loglens service, Customer hereby grants to Loglens the right, and is expressly instructing Loglens, to Process Customer Data during the Term in order to provide and support the Loglens Services and as otherwise provided in this Agreement.
• 1.3. All rights granted by each Party to the other under this Section are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable.

2. Support

Subject to this Agreement, Loglens may, at its option, provide Support to Authorized Users through the Services and by email.

3. Subscription

Loglens services are available to Customer until the earliest of:

• (a) the end of the period specified in the applicable Order;
• (b) the start date of any Paid Order for the applicable Services;
• (c) termination by Loglens, at any time, in its sole discretion; or
• (d) termination by Customer pursuant to Section 11. Additional terms and conditions, including Supplemental Terms, may apply to Loglens services and Customer agrees any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

4. Hosting and Other Providers

Loglens Insights Pvt Ltd uses third-party hosting providers to support the provision of the Loglens Services and Support in the ordinary course of its business, i.e., not specifically for Customer (collectively, “Ordinary Course Providers”). Loglens reserves the right to engage and substitute Ordinary Course Providers as it deems appropriate, but shall:

• (a) remain responsible to Customer for the provision of the Loglens Services and Support and
• (b) be liable for the actions and omissions of its Ordinary Course Providers undertaken in connection with Loglens’s performance of this Agreement to the same extent Loglens would be liable if performing the Services or Support directly. In no event shall providers of Customer Components be deemed Ordinary Course Providers for any purpose under this Agreement.

5. Security and Privacy

• 5.1. Party has obligations with respect to the security of the Loglens Services and Customer Data. Taking into account the nature and types of Customer Data, Loglens will employ administrative, physical and technical measures in accordance with applicable industry practice to protect the Loglens Services and prevent the accidental loss or unauthorized access, use, alteration or disclosure of Customer Data under its control during each Term.
• 5.2. Customer is responsible for properly configuring the Services & securing access passwords, keys, tokens or other credentials used by Customer in connection with the Services (collectively, “Customer Credentials”). Customer agrees to use reasonable efforts to prevent unauthorized access or use of the Loglens Services and to promptly notify Loglens if Customer believes

 

1. (a) any Customer Credentials have been lost, stolen or made available to an unauthorized third party or
2. (b) an unauthorized third party has accessed the Loglens Services or Customer Data.

 

• 5.3. Except for limited Personal Information in Account Data, Loglens does not require Personal Information for Customer’s access and use of the Loglens Services. Customer shall limit Personal Information in Account Data to only that necessary for the creation and administration of its Loglens accounts. With regard to Customer Data, Customer shall not use the Loglens Services to Process any Sensitive Information and shall use reasonable efforts to restrict the inclusion of other Personal Information in Customer Data.
• 5.4. Loglens may Process information about Customer’s configuration and use of the Loglens Services (“Usage Data”), Customer Data and Account Data:

 

1. (a) to manage Customer’s account;
2. (b) to provide and improve the Services and Support, including to address requests for Support and troubleshoot other issues; and
3. (c) to provide Customer and Authorized Users insights, service and feature announcements and other reporting. Loglens may also Process Usage Data that has been aggregated and/or anonymized (including, for clarity, that does not allow a third party to identify Customer as the source of the information):

 

1. (i) to develop new services and features and
2. (ii) to promote Loglens’s services, including, for example, through analyses of patterns and trends. Loglens’s Processing of Usage Data, Customer Data and Account Data shall at all times be subject to Loglens’s obligations under this Agreement, including those of security under Section 5.1 and confidentiality under Section 9; any applicable Supplemental Terms; and, with respect to Account Data, the Privacy Policy.

6. Customer Responsibilities and Restrictions

• 6.1. Customer will be solely responsible for:

 

1. (a) Customer’s Environment, including as necessary to enable Authorized Users’ access and use of the Loglens Services ;
2. (b) Account Data, Customer Data and Customer Credentials (including activities conducted with Customer Credentials), subject to Loglens’s Processing obligations under this Agreement;
3. (c) providing any required notices to, and receiving any required consents and authorizations from, Customer Component providers, Authorized Users and persons whose Personal Information may be included in Account Data, Customer Data or Customer Credentials; and
4. (d) ensuring use of the Loglens Services is only for Customer’s Environment and in accordance with the AUP, Documentation and applicable Third-Party Terms.

 

• 6.2. No provision of this Agreement includes the right to, and Customer shall not, directly or indirectly:

 

1. (a) enable any person or entity other than Authorized Users to access and use the Loglens Services;
2. (b) attempt to gain unauthorized access to any Free-Trial Service or its related systems or networks;
3. (c) use any Free-Trial Service to access Loglens Intellectual Property Rights except as permitted under this Agreement;
4. (d) modify, copy or create any derivative work based upon a Free-Trial Service or any portion, feature or function of a Free-Trial Service;
5. (e) resell, distribute or otherwise make available any Free-Trial Service to any third party, including as part of a managed services offering;
6. (f) except to the extent limited by Applicable Law, reverse engineer, disassemble or decompile all or any portion of, or attempt to discover or recreate the source code for, the Loglens Services or access or use the Loglens Services or Documentation in order to

 

• (1) copy ideas, features, functions or graphics,
• (2) develop competing products or services, or
• (3) perform competitive analyses;

 

1. (g) remove, obscure or alter any proprietary notice related to the Loglens Services;
2. (h) send or store Malicious Code;
3. (i)  use or permit others to use
   the Loglens Services in violation of Applicable Law; or
4. (j) use or permit others to use the Loglens Services other than as described in the applicable Order, Documentation and this Agreement.

 

• 6.3. Loglens reserves the right to investigate potential violations of the above provisions of this Section 6 In the event Loglens reasonably believes a violation has occurred, in addition to any other remedies available at law or in equity, Loglens will have the right to suspend Authorized Users suspected of the violation from accessing the Loglens Services for so long as is reasonably necessary to address the potential violation. For clarity, Loglens reserves the right, but does not assume any obligation to Customer, to take any of the actions described in this Section 6.3.

7. Compliance with Applicable Laws

Customer agrees to comply with all Applicable Laws with respect to its performance of its obligations and exercise of its rights under this Agreement. Without limiting the foregoing:

• 7.1. Customer shall comply with Applicable Laws concerning the privacy and protection of Personal Information. Without limiting Section 6.1, Customer will be solely responsible for providing any notices required by Applicable Law to, and receiving any consents and authorizations required by Applicable Law from, persons whose Personal Information may be included in Account Data, Customer Data or Customer Credentials.
• 7.2. Customer shall comply with Applicable Laws concerning anti-bribery and anti-corruption, which may include the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010. As of the date of this Agreement and the date of each Order, Customer represents that it has neither received nor been offered any illegal or improper bribe, kickback, payment, gift or thing of value from any employee, agent or representative of Loglens or its Affiliates in connection with this Agreement. Customer agrees to promptly notify Loglens if it learns of any violation of the foregoing. This representation is not intended to include customary and reasonable gifts and entertainment provided in the ordinary course of business, to the extent such gifts and entertainment are permitted by Applicable Law.
• 7.3. Customer shall

 

1. (a) comply with Applicable Laws administered by the U.S. Commerce Bureau of Industry and Security, U.S. Treasury Office of Foreign Assets Control or other governmental entity imposing export controls and trade sanctions (“Export Laws”), including designating countries, entities and persons (“Sanctions Targets”) and
2. (b) not directly or indirectly export, reexport or otherwise deliver Loglens Services to a Sanctions Target, or broker, finance or otherwise facilitate any transaction in violation of any Export Laws. Customer represents that it is not a Sanctions Target or prohibited from receiving Loglens Services pursuant to this Agreement under Applicable Laws, including Export Laws.

8. Ownership

As between the Parties:

• (a) Customer owns all right, title and interest in and to Customer’s Environment and Customer Data, including in each case all associated Intellectual Property Rights, and
• (b) Loglens owns all right, title and interest in and to the Paid Services, Trial Services, Documentation and Feedback, including in each case all associated Intellectual Property Rights.

Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party.

9. Confidentiality

• 9.1. As used in this Agreement, “Confidential Information” means any information disclosed by one Party, its Affiliates, business partners or their respective employees, agents or contractors (collectively, the “Discloser”) that is designated as confidential, either orally or in writing, or that, given the nature of the information or circumstances surrounding its disclosure, reasonably should be understood to be confidential. Confidential Information includes without limitation:

 

1. (a) Customer Data;
2. (b) information relating to the Discloser’s or its Affiliates’ technology, customers, business plans, promotional and marketing activities, finances and other business affairs;
3. (c) third-party information that the Discloser is obligated to keep confidential; and
4. (d) the terms of this Agreement and all Free-Trial and Paid Orders. However, Confidential Information does not include any information that:

 

1. (i) was known to the Party that receives any Confidential Information (the “Recipient”) prior to receiving the same from the Discloser in connection with this Agreement;
2. (ii) is independently developed by the Recipient without reference to or use of the Discloser’s Confidential Information;
3. (iii) is acquired by the Recipient from another source without restriction as to use or disclosure; or
4. (iv) is or becomes publicly available through no fault or action of the Recipient.

 

• 9.2. The Recipient shall not

 

1. (a) use the Discloser’s Confidential Information for any purpose outside the scope of this Agreement without the Discloser’s prior written consent or
2. (b) disclose the Discloser’s Confidential Information to any person or entity, except to the Recipient’s employees, agents, contractors and service providers who

 

• (i) are bound by non-use and nondisclosure obligations at least as protective as those contained in this Agreement and
• (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement. Notwithstanding the foregoing, the Recipient may disclose the Discloser’s Confidential Information to the limited extent any use or disclosure is required by Applicable Law or a valid and binding order of a governmental body (such as a subpoena or court order), provided that, to the extent permitted under Applicable Law, the Recipient uses reasonable efforts to give the Discloser reasonable advance notice thereof to afford the Discloser an opportunity to intervene and seek an order or other appropriate relief for the protection of its Confidential Information. In the event of any breach or threatened breach by
  the Recipient of its obligations under this Section, the Discloser will be entitled to seek injunctive and other equitable relief to enforce such obligations.

10. Disclaimers

10.1. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- NFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

10.2. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL LOGLENS SERVICES, SUPPORT (IF ANY) AND ANY OTHER MATERIAL ARE PROVIDED BY LOGLENS ON AN “AS IS” AND “AS AVAILABLE” BASIS. LOGLENS MAKES NO REPRESENTATION OR WARRANTY, AND HAS NO SUPPORT OBLIGATIONS OR LIABILITY, WITH RESPECT TO ANY CUSTOMER COMPONENT. WITHOUT LIMITING THE OTHER PROVISIONS OF THIS SECTION 10 LOGLENS MAKES NO WARRANTY OF ANY KIND THAT THE LOGLENS SERVICES, DOCUMENTATION,  ANCILLARY TOOLS OR ANY OTHER MATERIAL, OR RESULTS OF THE USE THEREOF, WILL:

• (a) MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS;
• (b) OPERATE WITHOUT INTERRUPTION;
• (c) ACHIEVE ANY INTENDED RESULT;
• (d) BE ERROR FREE OR
• (e) BE COMPATIBLE, WORK WITH OR CONTINUE TO WORK WITH CUSTOMER COMPONENTS. ANY
  CHANGES TO CUSTOMER COMPONENTS (INCLUDING THEIR UNAVAILABILITY) OR THIRDPARTY TERMS DURING AN ORDER TERM DO NOT AFFECT CUSTOMER’S OBLIGATIONS UNDER THE APPLICABLE ORDER OR THIS AGREEMENT

11. Term and Termination

• 11.1. The term of this Agreement will continue through the last Term to be in effect.
• 11.2. Upon expiration or earlier termination of a Order:

1. (a) subject to Section 11.3, all rights granted to Customer with respect to Loglens Services under such Order will terminate effective as of the effective date of termination and
2. (b) subject to Section 11.3, Loglens will have no obligation to provide Loglens Services to Customer or Authorized Users after the effective date of the termination.

• 11.3. Subject to any applicable shorter Service Plan retention periods, for up to 30 days from the effective date of termination of this Agreement, an Authorized User designated by Customer will be permitted to continue to access and download Customer Data that was accessible to Authorized Users through the Loglens Services immediately prior to termination. The designated Authorized User’s access and use will continue to be subject to the terms of this Agreement, provided the Authorized User shall not access or use the Loglens Services other than to download Customer Data.

12. Indemnification

Customer agrees to defend, indemnify and hold harmless Loglens, its Affiliates and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including without limitation attorneys’ fees) arising out of or related to any legal claim, suit, action or proceeding by a third party arising out of or relating to any of the following (collectively, “CustomerControlled Matters”):

• (i) Customer’s Environment, including Connections to Customer Components, whether enabled through APIs, Ancillary Tools or otherwise;
• (ii) Account Data, Customer Data or Customer Credentials (including activities conducted with Customer Credentials), subject to Loglens’s Processing obligations under this Agreement; or
• (iii) use of the Loglens Services by Customer or an Authorized User in a manner that breaches a Order, Service Plan or this Agreement.

13. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION 13: (a) IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES OR THEIR EMPLOYEES, AGENTS, CONTRACTORS, OFFICERS OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF
PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THIS AGREEMENT; AND (b) IN NO EVENT SHALL LOGLENS’S CUMULATIVE AND AGGREGATE LIABILITY UNDER THIS AGREEMENT EXCEED TWO HUNDRED U.S. DOLLARS. THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION (COLLECTIVELY, THE “EXCLUSIONS”) APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF THE NON-BREACHING PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE EXCLUSIONS SHALL NOT APPLY TO CUSTOMER’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 12 OR BREACH OF SECTION 6.2. THE PROVISIONS OF THIS SECTION 13 ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THE EXCLUSIONS IN DETERMINING TO ENTER INTO THIS AGREEMENT.

14. Publicity

Neither Party shall, except as otherwise required by Applicable Law or stock exchange requirements, issue or release any announcement, statement, press release or other publicity or marketing materials relating to this Agreement or otherwise use the other Party’s marks or logos without the prior written consent of the other Party; provided, however, that Loglens may
(subject its obligations of non-attribution under Section 5.4) include Customer’s name and logo in its lists of Loglens customers, its public website and other promotional material.

15. Notices

Subject to change pursuant to this Section:

• (a) Loglens’s physical address for notices is that of its Chennai, India headquarters provided at www.loglens.io. Attn: Legal Notice, and its email address for notices is operations@loglens.io and
• (b) Customer’s physical and email addresses for notices are those associated with its Order(s). Notices required or permitted to be given under this Agreement shall be in writing and shall be deemed to be sufficiently given:

1. (i) one business day after being sent by overnight courier to the Party’s physical address;
2. (ii) three business days after being sent by registered mail, return receipt requested, to the Party’s physical address; or
3. (iii) one business day after being sent by email to the Party’s email address. Either Party may change its address(es) for notice by providing notice to the other in accordance with this Section.

16. Assignment

Customer may not assign any of its rights or obligations under this Agreement, whether by operation of law or otherwise, without Loglens’s prior written consent, and any purported assignment in violation of this Section is void. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns.

17. Independent Parties; No Third-Party Beneficiaries

The Parties expressly understand and agree that their relationship is that of independent contractors. Nothing in this Agreement shall constitute one Party as an employee, agent, joint venture partner or servant of another. This Agreement is for the sole benefit of the Parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer on any other person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.

18. Force Majeure

Loglens shall not be liable or responsible to the Customer, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by acts of God; flood, fire or explosion; war, terrorism, invasion, riot or other civil unrest; embargoes or blockades in effect on or after the date of this Agreement; or national or regional emergency.

19. Governing Law; Venue

This Agreement shall be governed by and construed and enforced in accordance with the laws of India, without giving effect to the choice of law rules of that State. Any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state or federal courts located in Chennai, India, and the Parties expressly consent to personal jurisdiction and venue in those courts.

20. Miscellaneous

This Agreement, together with all Orders, the AUP and, as and if applicable, Supplemental Terms and any other additional terms and conditions as referenced in Section 3, is the complete and exclusive statement of the agreement between the Parties and supersedes all proposals, questionnaires and other communications and agreements between the Parties (oral or written)
relating to the subject matter of this Agreement. Any terms and conditions of any other instrument issued by Customer in connection with this Agreement which are in addition to, inconsistent with or different from the terms and conditions of this Agreement shall be of no force or effect. Additionally, this Agreement supersedes any confidentiality, non-disclosure, evaluation or trial agreement previously entered into by the Parties with respect to Customer’s or an Affiliate’s evaluation of the Loglens Services or otherwise with respect to the Loglens Services. Except as otherwise provided in Section 23, this Agreement may be modified only by a written instrument duly executed by authorized representatives of the Parties. The failure of a Party to exercise or enforce any condition, term or provision of this Agreement will not operate as a waiver of such condition, term or provision. Any waiver by either Party of any condition, term or provision of this Agreement shall not be construed as a waiver of any other condition, term or provision. If any provision of this Agreement is held invalid or unenforceable, the remainder
of the Agreement shall continue in full force and effect. The headings in this Agreement are for reference only and shall not affect the interpretation of this Agreement. For purposes of this Agreement, the words “include,” “includes” and “including” are deemed to be followed by the words “without limitation”; the word “or” is not exclusive; and the words “herein,” “hereof,” “hereby,” “hereto” and “hereunder” refer to this Agreement as a whole.

21. Definitions

Capitalized terms not otherwise defined in this Agreement shall have the respective meanings assigned to them in this Section 21

“Account Data” means information about Customer that Customer provides to Loglens in connection with the creation or administration of its Loglens account, such as first and last name, username and email address of an Authorized User or Customer’s billing contact. Customer shall ensure that all Account Data is current and accurate at all times during the applicable Free-Trial Term, and shall in no event include Sensitive Information in Account Data.

“Affiliate” means, with respect to a Party, a business entity that directly or indirectly controls, is controlled by or is under common control with, such Party, where “control” means the direct or indirect ownership of more than 50% of the voting securities of a business entity.

“API” means an application programming interface referenced in the Documentation that Loglens maintains and makes available to Customer in connection with the Loglens Services.

“Applicable Laws” means any and all governmental laws, rules, directives, regulations or orders that are applicable to a particular Party’s performance under this Agreement.

“AUP” means Loglens’s standard Acceptable Use Policy

“Authorized User” means an individual employee, agent or contractor of Customer for whom subscriptions to Loglens Services have been acquired pursuant to the terms of the applicable Order and this Agreement, and who has been supplied user credentials for the Loglens Services by Customer (or by Loglens at Customer’s request).

“Documentation” means Loglens’s standard user documentation for the Services, together with any applicable supplemental documentation for Loglens Services.

“Feedback” means bug reports, suggestions or other feedback with respect to the Loglens Services, Paid Services or Documentation provided by Customer to Loglens, exclusive of any Customer Confidential Information therein.

“Order” means an order for Loglens Services pursuant to this Agreement completed and submitted by Customer online at the Loglens site and accepted by Loglens, including any Customer registration for Loglens Services, or executed by Loglens and Customer.

“Loglens Services” means (a) any Services made available by Loglens to Customer free of charge under a Order and (b) any alpha, beta or other pre-commercial releases of a Loglens product or service (or feature of functionality of a product or service) made available by Loglens to Customer free of charge under a Order.

“Free-Trial Term” means, with respect to each Order, the period from the effective date of the Order through termination pursuant to Section 3.

“Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

“Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

“Paid Order” means an order for Services submitted by Customer online at the Loglens site and accepted by Loglens, or executed by Loglens and Customer, under which Customer commits to pay for the Services. If Customer enters a Paid Order, Customer’s access and use of the applicable Services will be subject to the Master Subscription Agreement, unless Loglens and
Customer have separately executed a written agreement for the applicable Services, in which case that agreement will govern.

“Paid Services” means the Services to which Customer subscribes through, or otherwise uses following, a Paid Order.
“Party” means each of Loglens and Customer.

“Personal Information” means information relating to an identified or identifiable natural person that is protected by Applicable Laws with respect to privacy where the individual resides.

“Pricing Page” means the publicly available web page(s) where Loglens publishes its list prices for Services

“Privacy Policy” means Loglens’s standard Privacy Policy, currently available at https:\\www.loglens.io

“Process” means to perform an operation or set of operations on data, content or information, including to submit, transmit, post, transfer, disclose, collect, record, organize, structure, store, adapt or alter; “Processing” has a correlative meaning.

“Sensitive Information” means the following categories of Personal Information:

• (a) governmentissued identification numbers, including Social Security numbers;
• (b) financial account data;
• (c) biometric, genetic, health or insurance data;
• (d) financial information;
• (e) data revealing race, ethnicity, political opinions, religion, philosophical beliefs or trade union membership;
• (f) data concerning sex life or sexual orientation; and
• (g) data relating criminal convictions and offenses. Without limiting the foregoing, the term “Sensitive Information” includes Personal Information that is subject to specific or heightened requirements under Applicable Law or industry standards, such as Social Security numbers in the United States, protected health information under the U.S. Health Insurance Portability and Accountability Act, nonpublic personal information under the U.S. Gramm-Leach-Bliley Act, cardholder data under the PCI Data Security Standard, and special categories of personal data under the GDPR.

“Service Plan” means the packaged plan and associated features, as detailed at the Pricing Page, for the Services.

“Services” means the hosted services that are made available by Loglens online via the applicable login page and other web pages designated by Loglens. Loglens may make such changes to the Services as Loglens deems appropriate from time to time.

“Supplemental Terms” means additional terms that apply to certain Customer Data, Services, Service Plans and/or customers, including any applicable Service-Specific Terms.

“Support” means Loglens’s standard customer support for the Services.

22. Counterparts

Any written Order may be executed in counterparts, each of which shall be deemed an original, but all of which together shall be deemed to be one and the same agreement. Delivery of an executed counterpart of a signature page to a Order by fax or by email of a scanned copy, or execution and delivery through an electronic signature service (such as DocuSign), shall be
effective as delivery of an original executed counterpart of the relevant Order.

23. Changes to this Agreement

Loglens may modify this Agreement at any time by posting a revised version at www.loglens.io/subscription_terms . Such modifications will become effective as of the first day of the calendar month following the month in which they were first posted. If Customer objects to the updated Agreement, as its sole and exclusive remedy, Customer may choose to stop
using the Loglens Services and terminate all Orders and this Agreement upon written notice to Loglens. For the avoidance of doubt, any Order is subject to the version of the Agreement in effect at the time of the Order.